What We Collect and Why We Hold It
When you open an account, we collect the information needed to run it: your name, contact details, and the payment identifiers tied to your bKash, Nagad, or Rocket wallet. Every deposit and withdrawal creates a transaction record we are required to retain for compliance purposes under
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applicable law. We also log device and session data — browser type, IP address, and login timestamps — to detect unauthorised access and keep your account secure. We do not sell your personal data to third parties. Payment data linked to local mobile wallets is handled
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under the same data-handling standards as all other account information. If you contact our support team, those conversations are stored so we can follow up accurately. Cookies and similar tracking tools are used to keep your session active and to understand how the site is used
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in aggregate — not to build individual advertising profiles. How long we keep your data depends on the type of record: active account data is held while your account remains open; transaction records are kept for the period required by applicable regulations. You can ask us
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to review, correct, or delete your personal data at any time by reaching our support team through the channels listed on this page. Whether a specific request can be fulfilled depends on your local law and the region from which you access the platform.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.